# Support Ticket Triage

Design a support triage workflow with urgency rules, SLA risk, tracker fields, and reusable response templates.

Your prompt

## Use cases

### Support ops setup

Stand up a repeatable triage process so every ticket gets sorted by urgency and handled consistently.

### SLA management

Define SLA risk levels and routing rules so high-priority and high-value tickets never slip.

### Response template library

Start with reusable response templates your team can personalize instead of writing every reply from scratch.

## FAQ

### Does Pokee reply to tickets?

### Can I adapt the urgency rules?

### What does the tracker include?